Index outside bounds of array

We are currently using 4.0.3 build 71206, is there a newer build or version available? We keep having a problem with index out of bounds on an array. I looked in the customer service area but 71206 was all I saw.

Larry Smith

Hello Larry,

Can you please send over the code and the files you are using which gives this error to our Support Team so that they can look into it further.

Thanks,
ceTe Software Support Team.

The files contain PHI (Private Health Information) and HIPAA regulations prevent us from sharing these. That is what makes this very difficult to diagnosis. We are trying to create test files to recreate the situation.

Larry

Hello Larry,

We can sign a NDA if that helps. Otherwise we will wait for you to send us the test file that we can use for testing.

Thanks,
ceTe Software Support Team

Still having the issue. An NDA does not help. This is confidential health information. Doesn't the support team have a tools that can diagnose problems in a file. I'm going to have to start looking for a replacement product that can validate and document errors in the files that are sent to us. I've searched through the forums and it looks like activity for your Java product has significantly dropped in the last six months.

If there is a way to validate as we are adding pages and merging pdf documents, I sure would like to know.

Thanks

Larry Smith

Hello Larry,

Unfortunately without the PDF document, it will be difficult for us to find the exact cause of the error message.

One thing that you can try is to log into the Customer Area using your serial number and download the latest JAR file and try that to see if the issue has been fixed. Also you can evaluate v5.0 JAR file and test and see if the PDF still continues to throw the same error message.

Thanks,
ceTe Software Support Team

Yesterday I did download the V5 version and will give that a try.

Thanks,

Larry