Failed to convert to PDF if image is color tiff?

I'm working on an old project which was developed long time ago.

It uses ceTe.DynamicPDF.20.dll in the code to convert a list of images to PDF. It works ok as long as we use black and white image. Recently, we decided to change to use color tiff image. Then, the convert always fails even the image size is not much.

And I noticed that if we convert the tiff color image to jpg color image, then it is ok.

Is this an existing issue in the old version dll? will it be fixed if we upgrade? which product we should upgrade?

* I actually do not know which forum should post this, since the dll is very old.


Thanks

Hi,

Based on the assembly name, this is a DynamicPDF Core Suite issue. It has likely been fixed in later versions. Feel free to test this out by converting one of your TIFFs with the latest version (currently v11). You can get v11 from NuGet (package ID: ceTe.DynamicPDF.CoreSuite.NET) or from our website. If that works for you, please contact sales@dynamicpdf.com for upgrade options. If you still have an issue after trying that, please send the following information to support@dynamicpdf.com so we can look into it further.

1.        Code sample which uses static data to recreate the error.
2.        Source Tiff image.
3.        Full error message along with stack trace.
4.        Exact version and build number of the DynamicPDF DLL file used in your application. You can find this information in DLL references properties (Version and Description fields) in Visual Studio.

Thanks,
ceTe Software Support Team

I also have some images in PDF file. Let me know if you know how you easily recover the images.

Hi,

Are you trying to extract images from an existing PDF document? If so, you can use the GetImages method. You can refer to the help documentation on Extracting Images.

Please be more specific if your requirement is different.

Thanks,
ceTe Software Support Team